Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Twickenham
At Twickenham Flowers, customer satisfaction is at the heart of everything we do. As a trusted local florist, we pride ourselves on delivering only the freshest flowers to households and businesses throughout Twickenham. Our Fresh Flowers Guarantee reflects our commitment to quality, ensuring each bouquet or arrangement arrives looking and feeling beautiful every time.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers arrive in perfect condition. However, should your order arrive damaged or not as expected, please contact us as soon as possible, preferably within 24 hours of delivery. In order to assist you swiftly, we may request photographs of the damaged arrangement. This helps us to resolve your issue promptly and maintain our high standards.
Freshness Window Guarantee
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided they are cared for according to the flower care instructions included with your order. This Freshness Guarantee ensures you enjoy vibrant and long-lasting blooms. If your flowers do not meet this standard within the guaranteed window, please get in touch and we will be happy to assist.
Refund and Replacement Options
Your happiness with our flowers is our priority. If your order is unsatisfactory due to quality issues or damage, we offer two options:
- Replacement: We can arrange for a new bouquet or arrangement to be delivered at the earliest available time, at no additional cost.
- Refund: If a replacement is not suitable, we can issue a refund using your original method of payment. Refunds are processed promptly and you will be informed once the transaction is completed.
Requests for refunds or replacements should ideally be received within 24-48 hours of delivery for us to address the matter quickly and to uphold our guarantee of fresh flowers in Twickenham.
How to Raise a Complaint
Your feedback matters to us, and we strive to address any concerns as efficiently as possible. If for any reason you are dissatisfied with your experience or the quality of your flowers, please contact us directly. Provide your name, order number, and a description of your complaint. Including supporting details such as photographs will help us understand what went wrong and how we can improve.
Once we receive your complaint, our team will investigate and respond within two working days. We aim to resolve all issues to your satisfaction, reinforcing our status as a trustworthy and reliable local florist in Twickenham.
A Trusted Local Twickenham Florist
Twickenham Flowers has served the community for years, building a reputation for reliability, quality, and honest customer care. Whether supplying households or local businesses, our mission is to deliver fresh, beautiful flowers backed by transparent service policies. Thank you for choosing us, and allowing us to help make your special moments even more memorable.
