Twickenham Flowers Online: E-Commerce Terms & Conditions for Local Delivery

Terms & Conditions for Online Flower Delivery in Twickenham

Introduction

Welcome to Twickenham Flowers. These Terms & Conditions govern your use of our website and online ordering service for flower delivery in Twickenham and surrounding areas. By placing an order through our e-commerce platform, you agree to accept and be bound by these terms. Please read them carefully before ordering. If you do not agree with any part of these Terms & Conditions, you should not use our website or services.

These Terms & Conditions apply to customers across Twickenham and the local region, including all surrounding neighbourhoods we serve.

1. Order Process

To place an order with Twickenham Flowers for online flower delivery, you must follow the on-screen instructions to complete the order process. This involves:

Selecting your chosen flower arrangements or products.
Adding these to your online shopping cart.
Providing accurate recipient and delivery details, including the full delivery address within Twickenham or the designated surrounding areas.
Entering your payment information securely through our payment gateway.
Reviewing your order summary before confirming your purchase.

Once you place your order, you will receive an automated order confirmation email. This indicates that we have received your order. Please note, orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion, including but not limited to occasions where the requested items are out of stock or unavailable for your chosen delivery date. If this occurs, we will notify you as soon as possible and issue a full refund if you have already paid.

2. Payment Terms

Payment for orders placed with Twickenham Flowers must be made in full at the time of ordering. We accept payment by the approved debit/credit card methods detailed on our e-commerce website. All transactions are processed securely, and your personal and financial data is protected in accordance with UK data protection laws.

Prices displayed on our website are inclusive of VAT where applicable. Delivery charges may apply and will be clearly shown at checkout before you confirm your order. Twickenham Flowers reserves the right to update product prices and delivery fees at any time. However, this will not affect orders already placed and confirmed by you.

3. Delivery Policy

We offer scheduled flower delivery in Twickenham and surrounding areas as indicated on our website. When placing your order, please select your preferred delivery date and, where possible, a delivery time slot. Although we make every effort to deliver your flowers at the requested time and date, we cannot guarantee specific delivery times, especially during peak seasons, adverse weather, or exceptional circumstances.

Our delivery service is available to addresses within Twickenham and nearby areas as specified on our site. It is your responsibility to provide accurate delivery details, including the recipient's full name, street address, postcode, and contact information. Twickenham Flowers is not liable for failed or delayed deliveries resulting from incorrect or incomplete address information supplied by you.

If the recipient is not available at the specified address at the time of delivery, our couriers may, at their discretion:

Leave the flowers with a neighbour (where possible and appropriate).
Leave the flowers in a safe place or as per your delivery instructions.
Leave a card for the recipient with details on how to arrange redelivery or collection.

If a redelivery or collection is required, additional charges may apply.

4. Substitution Policy

Occasionally, some flowers or packaging materials may be unavailable due to seasonal variations, supply issues, or unexpected demand. In such cases, we reserve the right to substitute items of equal or higher value and similar style. We strive to maintain the overall design and aesthetic of your chosen arrangement. If a significant change is required, we will contact you to discuss alternatives.

5. Cancellations & Amendments

If you wish to cancel or amend your order with Twickenham Flowers, please contact us as soon as possible. You may cancel your order at no cost provided we receive your cancellation notice at least 24 hours before the scheduled delivery date. For same-day or next-day deliveries, we may not be able to process cancellations due to the perishable nature of flowers and the speed of order fulfilment.

To request an amendment, such as a change to the recipient details, delivery address, or message card, please notify us promptly. While we will do our best to accommodate changes, we cannot guarantee amendments will be possible once your order is being prepared or is out for delivery.

If you are entitled to a refund after cancellation, we will process it using the same payment method used at purchase, within 5-7 working days.

6. Returns & Refunds Policy

Due to the perishable nature of flowers, returns are not generally accepted. However, your satisfaction is extremely important to us. If you are not satisfied with your flowers, or if your order arrives damaged or not as described, please contact us within 24 hours of delivery. Where possible, provide photographic evidence of the issue.

On inspection, if we agree that the flowers were damaged in transit or not as described, we will offer a suitable resolution, which may include a replacement or refund at our discretion. Claims made after 24 hours of delivery may not be accepted due to the fresh nature of our products.

7. Quality Guarantee

We take great pride in the quality of our flowers and service. All products are prepared by skilled florists and delivered fresh. Please follow care instructions included with your order to prolong the life and enjoyment of your arrangement. Flowers are a natural product, and variations in colour, size, or shape can occur. This is part of the unique beauty of every arrangement and not considered a fault.

8. Liability & Disclaimer

Whilst we make every effort to provide an outstanding flower delivery service in Twickenham, Twickenham Flowers shall not be liable for:

Any indirect or consequential loss or damage arising from use of our website or services.
Any delay or failure in delivering your order caused by events outside our reasonable control, such as extreme weather, public holidays, traffic disruptions, epidemics, or system failures.
Loss or damage arising from incorrect or incomplete information supplied by you.
Natural variations in flower colour, size, or stem count due to seasonal factors.

Our aggregate liability, whether in contract, tort or otherwise, including for negligence, shall in no circumstances exceed the price paid by you for the specific order in question.

9. Intellectual Property

All content, images, designs, and material displayed on our website remain the intellectual property of Twickenham Flowers or our licensors. No content may be copied, used, or reproduced without our written permission, except for personal, non-commercial use or as required for placing an order with us.

10. Privacy & Data Protection

Twickenham Flowers is committed to protecting your privacy. Any personal information you provide during the order process is handled in accordance with our privacy policy and applicable data protection laws. We only use your data to process your order and for customer service purposes. Your payment details are processed through secure channels and are never stored on our servers.

11. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time to reflect changes in our business, legal requirements, or for any other reason. Any updates will be posted on this page and will apply to new orders placed after the update. Please review this page regularly to stay informed of any changes.

12. Governing Law & Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes that may arise.

13. Contact & Customer Service

If you have any questions or concerns regarding these Terms & Conditions, your order, or our online flower delivery service in Twickenham, please contact our customer support team using the contact form or details provided on the website. We are here to help ensure you have a positive experience with Twickenham Flowers.

Thank you for choosing Twickenham Flowers for your flower delivery needs in Twickenham and the local area.